Can I Keep my AT&T Email Address if I Cancel Service
The most common question of all time asked by customers is – Can I keep my AT&T email address after canceling my service?
The reason why customers want to keep their email addresses. Some of them want to keep them because their clients and customers know about this email address, they have spread this email address to many of their contacts, or this email address will make them look professional or cool in front of clients and customers, etc. as the reasons can go on!
Coming back to the answer of question - Can I keep my AT&T Email Address if I Cancel Service?
The answer is “YES”.
Yes, you have heard it right, the answer is yes. And, it doesn’t matter whether your email address is old SBC global addresses or att.net addresses.
But there is one condition; you must obey to keep your email address for as long as you want to:
“Your account must have a good credit and there must be no due balance on the AT&T internet account, otherwise, you will lose access to your email until the problem is solved.”
Also, you must follow these helpful tips for continuing to use your AT&T email address.
Here are some handy Tips!
Set up a security question: Once you cancel your service, you will not be allowed to reset your email at att.com. Thus, we advise you to set up a security question (which only you can answer or the answer is only known by you.) before you cancel your AT&T service.
Doing this will help you in resetting your password in case you forget it.
Don’t forget to merge your email addresses: If you have connected your Yahoo email to your att.net email then you will have the option to unmerge it as well. And, the att.net email will be deleted when you unmerge the account.
Thus, you have to request within 30 days of the cancellation of your AT&T email services.
Another helpful tip is: You must tie your email account with your present mobile number as it can help reset the password in the future, if required.?
Since you are now aware of these helpful tips, you can now unmerge your account by following the steps written below:
Solution 1: Check for Reported Outages -
There is a chance that there is a service outage in your area. You can follow the steps to check the status:
You have to simply open your Xfinity app and check the status:
If it shows green status then there are no reported outages in your area.
If it’s yellow then there is a chance that your device is not getting proper service.
You can also switch on the notification for you to know if in near future there is any outage in your area.
Solution 2: Fix Internet Connection Using the Xfinity My Account App -
A message will display on your screen: Restarting your device in 10 minutes. Also none of your setting will be erases or change in Wi-Fi name or password. Further, if you have Xfinity voice, we won’t restart until all the on-going progress calls are completed. You have to confirm to restart by tapping restart device.
You have to restart your device while the message will stay on your screen.
Now, wait for about 10-15 minutes and then go back to check whether the internet is working or not.
If the issue is fixed click on yes otherwise select no as an option.
Other simple things which can be responsible for Xfinity internet issue is:
Check for the connection and make sure there is no loose connection.
You have paid your bill on time.
We presume by now you have cleared the Xfinity internet issue. And now you know how to troubleshoot Xfinity internet problems.
Further, you can always contact us irrespective of time and place.